Information We Collect
Mancity888 collects several categories of information when you register, log in or use the platform. Understanding the types of data collected helps you make more informed decisions about how you use the platform.
- Full name and date of birth
- Email address and phone number
- Username and hashed password
- Identity verification documents (when requested for account verification)
- IP address and general location (state)
- Browser type and operating system
- Device model and screen resolution
- Access log data and session duration
- Deposit method used (Boost, GrabPay, bank transfer)
- Transaction history in MYR (RM)
- Account holder name for cross-verification
- Betting history and gaming activity
- Game preferences and active session duration
- Customer support interactions
How Your Data Is Used
Mancity888 uses collected information solely for legitimate platform operations and to enhance the user experience. The key purposes for data use are as follows:
- Identity verification and account security — ensure that only legitimate account owners can access and use their accounts.
- Financial transaction processing — verify deposits, process withdrawals, and maintain accurate transaction records in MYR.
- Service delivery — optimise platform performance, detect technical issues and ensure a smooth gaming experience across all devices.
- Service Communications — send important notifications related to your account, policy updates, or relevant security information.
- Regulatory compliance — fulfil applicable legal obligations, including fraud prevention and anti-money laundering compliance.
- Platform improvements — analyse aggregate usage patterns (without identifying individuals) to improve mancity888 platform features.
Mancity888 will not use your data for third-party advertising purposes or sell your personal information to any external party.
Cookies & Session Tracking
Mancity888 uses cookies and similar session tracking technologies to keep the platform running smoothly and deliver a better experience for users. Cookies are small files stored on your device when you visit our platform.
Mancity888 uses three categories of cookies:
- Essential session cookies — required for core platform operations such as login, account security and transaction verification. These cookies cannot be disabled without affecting the platform's essential functionality.
- Performance cookies — collect aggregated data on how users interact with the platform to help us identify areas for improvement.
- Preference cookies — stores user settings such as preferred language and display preferences to deliver a more personalised experience.
You can manage your cookie settings through your browser. However, disabling essential cookies may affect your login functionality and account security.
How Your Data Is Stored and Protected
User data security is central to how mancity888 operates. All personal information and transaction data are stored on servers protected with industry-standard SSL encryption. This means data transmitted between your device and the platform cannot be read or altered by any third party in transit.
Data fully protected in transit
Data stored in a controlled server environment
Only authorised personnel may access data
Passwords are stored in an unreadable hashed format
Your data will be retained for as long as necessary to comply with legal and operational obligations. Once an account is closed, personal data that is no longer required will be deleted or anonymised in accordance with mancity888's internal data retention policy.
Data Sharing & User Rights
Third-Party Sharing
Mancity888 does not sell or rent users' personal information to any third party for marketing purposes. Data sharing only occurs in the following situations:
- Payment service providers that process your deposit and withdrawal transactions
- Relevant authorities when required under Malaysian law
- Technical service providers that support platform operations, subject to strict confidentiality agreements
Your Rights as a User
As a mancity888 user in Malaysia, you have the following rights regarding your personal data:
- Right to Access — request a copy of the personal information we hold about you
- Right to Rectification — request corrections to information that is inaccurate or incomplete
- Right to Erasure — request deletion of your data when it is no longer needed, subject to legal obligations
- Right to Restriction — request that we restrict the processing of your data under certain circumstances
Policy Changes and How to Contact Us
Mancity888 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or new platform features. Users will be notified of any significant changes via in-platform notifications or their registered email.
Continued use of the mancity888 platform after any Privacy Policy changes are published will be considered acceptance of the updated terms. The date of the most recent update will always be displayed at the top of this document.
If you have any questions about this Privacy Policy, wish to exercise your rights regarding personal data, or need to report a data security concern, please reach out to our support team:
Privacy Support Email: [email protected]
Live Support: Live chat is available 24 hours a day once you're logged in to your account. Our team is ready to assist with any queries about your personal data in Bahasa Melayu.
Got More Questions? We're Here to Help
For further enquiries about privacy, account security, or how to use the mancity888 platform, visit the FAQ us or register an account for full access to the help centre.